Drain It Plumb It Supplies
Innovative & Affordable
Plumbing Supplies Hampshire
Tel: 07901 648844

Postage and Returns

Postage

Parcels are dispatched generally through Royal Mail or ParcelForce. For all parcels sent out to the UK, '2nd Class - Signed For' is used.
If there is more than one item being dispatched to the same postal address, it is sent '1st Class - Signed For'.

Items are usually dispatched within 24 hours of payment confirmation.
Any exceptional circumstances that the items cannot be dispatched within 24 hours, you, the customer will be informed and kept up to date with the process.

An email will be sent with the tracking number of your package once dispatched.
You can track your item/s via: https://www.royalmail.com/business/track-your-item or https://www.parcelforce.com/track-trace to check the process of your delivery.

For all parcels sent outside of the UK, 'International - Tracked & Signed For' is used.

Items are usually dispatched within 24 hours of payment confirmation.
Any exceptional circumstances that the items cannot be dispatched within 24 hours, you, the customer will be informed and kept up to date with the process.

All product prices are inclusive of postage.

No VAT is added as we are not VAT registered.

Returns Policy

Returns are accepted. If after receiving a product you change your mind and wish to cancel your order, items can be returned if they are dispatched within 14 days of delivery, unless we have been notified otherwise. The purchase can be cancelled and a refund will be issued.

The cost of returning the item to us is your responsibility.

If however, the products are faulty please return the item to us at the address below in the original packaging with a written explanation of the fault with the item. Please include your personal details in the package.

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Once the item is received, a full refund including postal charges if the item is returned to us faulty, will be reimbursed.
Proof of postage and costs should be emailed to: drainitplumbitsupplies@gmail.com.

Please return items to:
Drain It Plumb It Supplies
43 Oval Gardens
Gosport
Hampshire PO12 2RB